A benefit review conference may be requested when which event occurs?

• A. The insurer's refusal to pay.
• B. After 6 months of delays.
• C. When the claimant files a lawsuit.
• D. When the insurer accepts payment.

Answer: (A)

A Benefit Review Conference is a Texas workers’ compensation step used to resolve disputes over benefits without going to full court litigation. It is typically requested when the insurer refuses to pay benefits owed on the claim, creating a genuine disagreement about what benefits are due or in what amount. This conference gives both sides a chance to present evidence and work toward a determination of payable benefits. Delays alone don’t trigger a BRC, filing a lawsuit moves the dispute into the court system rather than the conference process, and if the insurer accepts payment there’s no unresolved dispute to review.